About the Course
This course focuses on learning about each other’s conflict styles to increase participants self-awareness, empathy, and understanding. Participants will also learn about diverse approaches to managing conflict and how to modify their styles in different situations and with different conflict styles.
Topics Included
Definition of conflict
Drivers of response to conflict
The 5 TKI conflict styles
Training Approach
Instructor-led
Group discussion
Self-reflection
Skills Learned/ Outcomes
Develop self-awareness by understanding personal conflict styles and how they affect interactions with others
Build empathy by recognizing and appreciating different conflict styles and perspectives
Apply diverse conflict management approaches and adapt communication styles to fit different situations
Improve conflict resolution effectiveness by adjusting strategies when working with people who have different conflict styles