About the Course
This course focuses on building strong accountability and performance management skills. It helps participants learn how to set clear expectations, communicate them effectively, and have productive conversations that drive responsibility and improvement.
Topics Included
7 steps to effective expectation setting
5 important components to effective feedback
Leveraging the “Micro Yes”
3 rules for building strong feedback relationships as a manager
The simple 6-step feedback model
Managing reactions
Techniques for having Fierce Conversations
Training Approach
Instructor-led
Group discussion
Individual/group exercise
Self-reflection
Skills Learned/ Outcomes
Establish clear and measurable performance expectations and communicate them effectively
Deliver constructive, motivating feedback that encourages accountability and performance improvement
Apply proven accountability models to conduct effective and confident accountability conversations