About the Course
This course focuses on building emotional intelligence through greater self-awareness, self-regulation, empathy, motivation, and social skills. Participants will learn techniques to manage emotions, listen with genuine curiosity, and apply frameworks like the Ladder of Inference to enhance understanding and communication.
Topics Included
Emotional Intelligence & Leadership
Self-Awareness & Regulation
Empathy, Social Awareness & Skill
The Ladder of Inference
Training Approach
Instructor-led
Group discussion
Individual exercise
Self-reflection
Skills Learned/ Outcomes
Identify and apply the five components of emotional intelligence
Practice techniques to enhance self-awareness and emotional regulation
Demonstrate active listening with empathy and authentic curiosity
Use the Ladder of Inference to better understand thought patterns and improve decision-making
Strengthen interpersonal connections through emotionally intelligent communication