About the Course
This course focuses on understanding different conflict styles, adapting your own approach, and working effectively with others. Participants will learn to manage conflicts collaboratively, appreciate diverse perspectives, communicate inclusively, and handle complex interpersonal situations diplomatically. The course emphasizes equitable mediation, tactful resolution, and fostering constructive relationships in the workplace.
Topics Included
Conflict definition and related behaviors
Drivers of response to conflict
Understanding your preferred conflict styles
Steps for resolving conflict
Use of the TKI Assessment (optional)
Training Approach
Instructor-led
Group discussion
Role play
Self-reflection
Skills Learned/ Outcomes
Recognize thoughtfully different conflict styles and adapt your approach when needed
Manage collaboratively by considering all perspectives and mediating disputes equitably
Communicate inclusively to foster respect and avoid microaggressions
Better handle complex interpersonal situations and identify effective resolutions